Refund Policy – AurexTV
Home  /  Refund Policy

Refund Policy

Last Updated: August 27, 2026

At Aurex TV (accessible at https://aurex-tv.org/), we strive to provide the highest quality IPTV service. We understand that sometimes you may need to request a refund. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting one.

💡 Quick Summary: Refunds are available for “30 days Subscription” within 7 days of payment, and for “90 days Subscription” or longer within 30 days of payment. Please review the full policy below for details and exclusions.

1. Refund Eligibility

Refunds are considered on a case-by-case basis and are subject to the following conditions:

  • 30 Days Subscription: You are eligible for a refund if requested within 7 days from the date of payment.
  • 90 Days Subscription or Longer: You are eligible for a refund if requested within 30 days from the date of payment.
  • Refund requests must be made by the same person who made the original payment.
  • Refunds are only applicable to the first subscription period. Renewals and extensions are non-refundable.

2. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our customer support team via Live Chat on our website.
  • Provide your account information (email address or username) and the reason for your refund request.
  • Our support team will review your request and respond within 24-48 hours.

You can also reach us via email at contact@aurextv.com or WhatsApp at +212 612-600625.

3. Refund Process

Once your refund request is approved:

  • Refunds will be processed using the same payment method used for the original purchase.
  • Processing time may take 5-10 business days, depending on your payment provider.
  • You will receive a confirmation email once the refund has been initiated.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Requests made after the eligibility period (7 days for 30-day subscriptions, 30 days for longer subscriptions).
  • Service interruptions caused by issues on the customer’s end (e.g., internet connection problems, incompatible devices, or incorrect setup).
  • Disputes related to content availability or channel lineup changes.
  • Refunds for renewal or extension payments.
  • Customers who have violated our Terms and Conditions.

5. Cancellation Policy

You may cancel your subscription at any time. However, cancellation does not automatically entitle you to a refund. Please refer to the refund eligibility section above for details. If you cancel within the refund window, you may be eligible for a pro-rated refund. To cancel, please contact our support team.

6. Contact Us

If you have any questions or need assistance with a refund request, please don’t hesitate to reach out:

By using our services, you agree to the terms outlined in this Refund Policy. We reserve the right to update this policy at any time.

New order received
A customer just selected a plan
Scroll to Top